FAQs

Reset your password here. Reach out to rhall@building-performance.org if you forgot your username.

You can update your information here in your account profile.

As of January 2023, BPA Communities have been streamlined for a new member experience.

You can find resources that previously lived in various communities here in our resource library.

If you're a company member, you can follow the instructions here to add sub-accounts. If you're a company member who is not seeing their existing sub-accounts, please reach out to BPA Customer Service Manager, Robyn Hall at rhall@building-performance.org, for assistance on adding them.

If you are a member sub-account and are not seeing member-specific content, please ensure that your parent account owner has a membership that is currently active. If so, please reach out to them to have you added to their account. Please reach out to BPA Customer Service Manager, Robyn Hall at rhall@building-performance.org, for assistance on adding them.

If you're an expired member trying to renew, first, ensure that you are logged in to your account. If you encounter a message saying that you already have a subscription when trying to renew, please reach out to our team at communications@building-performance.org for assistance on getting you active in the new system.